Exceptional Service, Exceptional Profit

Exceptional Service, Exceptional Profit by Leonardo Inghilleri and Micah Solomon is an essential guide for any manager or business owner who wants to run a customer-focused company. In this book, the authors offer a comprehensive exploration of the elements of customer satisfaction, including delivering perfect products, caring delivery, timeliness, and an effective problem resolution process. They also provide strategies for language engineering, service recovery, building anticipation into products and services, and tracking customer roles, goals, and preferences. Exceptional Service, Exceptional Profit emphasizes the importance of selecting and training the right people for your organization, and offers guidance on leadership and creating a customer-centered culture. The book also provides pointers on value, costs, and pricing, and demonstrates how to use the internet to build customer loyalty.The real-world examples of service excellence presented in this book, along with its witty writing style, make it an engaging and practical read. The authors provide specific strategies for winning customer loyalty that are applicable to any industry and every price point. This book offers practical solutions to common customer service problems and provides actionable advice for creating a customer-focused organization.For managers and business owners, Exceptional Service, Exceptional Profit is an excellent roadmap for building a customer-centered enterprise. The strategies offered in this book will create a strong customer value proposition for your business and inspire customer loyalty. This is a must-read guide for anyone interested in transforming their interactions with clients.