Powerful Phrases for Dealing with Difficult People
图书信息
书名：Powerful Phrases for Dealing with Difficult People作者：Renee Evenson
包装：平装
页数：240页
出版社：McGraw-Hill Education
出版时间：2013-10-01
图书简介
PowerfulPhrasesforDealingwithDifficultPeopleisavaluableresourceforanyonelookingtoimprovetheircommunicationskillsintheworkplace.Thebookprovidesacomprehensivelistofcommonpersonalitytraitsandbehaviorsthatcanmakeworkrelationshipschallenging,alongwithphrasesthatcanbeusedtoaddressthesesituationseffectively.Theauthorofferspracticaladviceonhowtoidentifybutton-pushingscenarios,deploysimplephrasestoregaincontrol,andresolveconflicts,regardlessofwhoyou'redealingwith.Thebookalsofeaturesnonverbalcommunicationskillstobackupyourwords,sampledialoguesthatdemonstratehowphrasingcanimproveinteractions,andafive-stepprocessformovingfromconflicttoresolution.Additionally,the“WhyThisWorks“sectionsprovidedetailedexplanationsofthepsychologybehindthephrases,givingreadersabetterunderstandingofhowandwhytheyareeffective.Overall,PowerfulPhrasesforDealingwithDifficultPeopleisanessentialreadforanyonewhowantstoimprovetheirworkplacerelationshipsandcommunicationskills.Thebook'spracticaladvice,easy-to-useformat,andhelpfulfeaturesmakeitavaluableresourcethatcanbereferencedtimeandtimeagain.
推荐理由
Ifyou'relookingtoimproveyourcommunicationskillsintheworkplace,IhighlyrecommendPowerfulPhrasesforDealingwithDifficultPeople.Thisbookofferspracticalandeffectivetipsfordealingwithavarietyofchallengingpersonalitiesandbehaviors,alongwithexplanationsofwhythestrategieswork.Whetheryou'redealingwithdifficultemployees,colleagues,orbosses,thisbookprovidesaroadmapfornavigatingtrickyworkplacerelationshipswitheaseandgrace.Withsampledialogues,nonverbalcommunicationtips,andaclearfive-stepprocess,thisbookisanessentialresourceforanyonelookingtoimprovetheircommunicationskillsandrelationshipsatwork.